Terms and Conditions

The following conditions apply to all property rentals agreed to between stayLjubljana.com (referred to as 'The Company') and all property renters (referred to as 'The Client').

Terms and Conditions
Use of this website is subject to the terms and conditions outlined below. By using this website you agree to be legally bound by these terms and conditions.

Users enter site at own risk. We offer no guarantee any content downloaded from this site will not have a harmful effect on your computer (such as loss of data etc). Although every care has been taken to prevent this from happening, we always recommend running a virus scan on any content downloaded from the Internet.

All rates quoted are subject to availability and alteration and may be subject to a minimum night stay. All discounted rates quoted are limited offers and subject to availability and may be subject to a minimum night stay.
While every effort has been made to ensure the accuracy of all information, stayLjubljana.com does not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed accommodation and products.

Online Bookings
Please note that different terms, conditions & cancellation policies in relation to all online bookings via stayLjubljana.com and affiliate websites may apply depending on the accommodation or rate type selected. Please read carefully the accommodation rate details that are provided before you make your online booking. You are advised to check through the rate details before making your online reservation.

Payment
A deposit of between 10%-25% of the total cost of the booking is required at the time of making the reservation with full payment due upon arrival. You will be sent an email prior to your arrival offering you the option of clearing the balance on your account before your arrival. Bookings made within 14 days prior to arrival must be paid in full at the time of making the reservation. You will receive an electronic confirmation of your booking.

Prices are fully inclusive (heating & hot water costs, linen & towels, cable TV, etc) with the exception of phone charges and Internet usage - these may be charged separately by the property manager/owner. Each apartment is allocated an electricity allowance. Excessive use of electricity will result in a surcharge being applied to your bill. Please ensure that all appliances, lighting, heating, hot water etc are turned off unless required.

We accept most major credit cards (Visa, MasterCard, AmEx). Please note we do not provide credit card receipts or numbers by post or electronically for security reasons.

If any fees are not received in accordance with the above paragraph, your booking may be cancelled by stayLjubljana.com and any payments already made, will be forfeited.

All accommodation charges and any "extras" charges must be settled by the guest, prior to vacating the premises.

Cancellations
Cancellation of a reservation will be effective only from the date of receipt.

14 days or more prior to arrival - full amount, less deposit and booking fee, is refunded.
Under 14 days prior to arrival - you will be charged the 50% of your total accommodation costs.
No Show - For clients failing to arrive for a booking, “no-shows”, full cost of accommodation will be charged.
The booking deposit and handling fee are non-refundable.

Cancellations must be made in writing by e-mail to info@stayLjubljana.com.

Any cancellation may be liable to pay cancellation charges. Depending on the reasons for your cancellation, you may be able to reclaim these cancellation charges from your insurance company, if you have taken out travel insurance. We strongly recommend that all clients obtain appropriate travel and personal insurance cover.

In exceptional circumstances we may find it necessary to cancel your booking and if so, we shall make all reasonable efforts to offer a suitable alternative. If this is not acceptable we will refund any sum you have paid to us which shall constitute full and final settlement of any liability we may have to you as a result of such cancellation.

The Company reserves the right to cancel the booking if:
The apartment(s) or part of it is closed due to circumstances beyond its control.
The Company becomes insolvent or enters into liquidation or receivership.
It prejudices the reputation or causes or might cause in the Company’s opinion, damage to the apartments and its common areas.
In any of these circumstances the Company will refund any payments made in advance, but will have no further liability to the Client.

We will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.

If we receive serious complaints or any disputes arise, we reserve the right to terminate your stay without notice.

Alterations
If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request, however we cannot guarantee that we will be able to do so and we accept no liability for any loss, damage or additional expense that may be incurred in that circumstance. We will always endeavour to sell any apartments you no longer require but cannot guarantee this. In circumstances where the apartments cannot be sold, our cancellation policy will apply.

Group Deposits
Please note: for groups of 4 or more, a €300 security deposit may be required upon check-in. This will be refunded within 14 days of your departure, and after inspection of the apartment(s), on the conditions that
(1) no damage to the apartment(s) has occurred, by any member of the group
(2) no damage to any property has occurred, by any member of the group
(3) no undue disturbance to other guests has occurred, by any member of the group.

If damage or disturbance to other guests has occurred, the cost to the manager/owner of the damage or disturbance that has occurred will be retained from the security deposit, and the remainder returned to the group. If this cost exceeds the value of the deposit, the manager/owner (or stayLjubljana.com) reserves the right to charge the excess to the group's cardholder.

Occupants
Only persons notified to us prior to your arrival may occupy the apartment. You may not re-let/sublet the apartment to any other third party without our prior written approval. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded without our prior written approval. We reserve the right to refuse admittance to the apartment if this condition is not complied with.

Check in/out requirements
You must comply with our rules for checking-in and checking-out. Unless otherwise agreed in advance, apartments will usually be made available from 2.30pm on the day of arrival. Keys will be made available during normal working hours although prior arrangements may be able to be made for collection outside of normal working hours.

Unless otherwise agreed in advance, all apartments must be vacated by 11:00am on the day of departure. Keys must be returned by 11:00am on the same day, although prior arrangements may be able to be made for longer stays on departure date. If there is any delay in vacating the apartment beyond the agreed time, a full day's rental may be charged to you. The specific check-in and check-out details of each apartment vary. Please contact the apartment manager/owner for full details after you have booked (contact details are supplied upon booking).

Facilities / Services
All apartments are fully furnished to a high standard and include a kitchen fully equipped with appliances, cutlery, crockery, and kitchen utensils. No food is provided. A welcome pack is provided on arrival. This consists of tea, coffee, sugar and sufficient washing up liquid. No items may be removed from the apartment.

Unless otherwise specified, the prices quoted include a weekly maid service, heating, electricity, gas, water, council taxes and television/cable license. The price also includes linen and towels, which are changed once a week. The price does not include service charges for phone calls made, where applicable. Some apartment managers can provide a wireless Internet access card, charged at a rate of EUR 10 per day. Please ask your contact person for further details.

Damage
We will not be responsible for any loss or damage to your goods or personal belongings kept at the accommodation. You are also responsible for taking all reasonable care of the apartment and its contents. The apartment and all equipment, utensils, furniture etc. must be left clean and tidy at the end of your stay.

Except in the case of normal wear and tear you are responsible for any damage to the apartment or its contents during your stay which has occurred due to the negligence, wilful default or irresponsible behaviour on the part of yourself or those occupying the apartment or their guests. Any damage must be reported to the manager/owner, without delay.

Fair Use
You and your party agree to be considerate tenants and to take good care of the Apartment(s) and to leave it/them in a clean and tidy condition at the end of the rental period. You and your party also agree not to act in any way which would cause disturbance to those residents in neighboring properties.

Each apartment is allocated an electricity allowance. Excessive use of electricity will result in a surcharge being applied to your bill. Please ensure that all appliances, lighting, heating, hot water etc are turned off unless required.

Use of Properties listed on stayLjubljana.com
stayLjubljana.com reserves the right to terminate without notice any reservation/booking that stayLjubljana.com deems to be in breach of its Terms and Conditions, irrespective of whether the holder of the reservation, or any member of the group associated with the holder of the reservation, has checked in.

Access
The owner/manager of the apartment, or authorised personnel, may at any time access the apartment for the purpose of inspection of the apartment, and to carry out repair or maintenance work.

Pets
No pets, of any kind, are allowed in the apartments at any time.

Unless negligence by the stayLjubljana.com is established by an independent body, the Company will not be held liable for injury to person, loss of, or damage to any property of any Client or person staying/visiting the apartments and or its general facilities and area.

Once a booking has been accepted by stayLjubljana.com, a contract exists between Client and Company. Accepting a reservation with stayLjubljana.com indicates acceptance of these Terms and Conditions.

This contract shall be governed by Irish law in every particular including formation and interpretation and shall be deemed to have been made in Ireland.